Privacy Policy

Ruvv Labs, Inc. · Version 1.1 · July 2026

Effective Date: July 31, 2026.

This Privacy Policy is incorporated into and forms part of our Terms of Service & Data Contributor Agreement (the “Terms”). Capitalized terms not defined here have the meaning given in the Terms.

This Privacy Policy (“Policy”) explains how Ruvv Labs, Inc. (“Ruvv Labs,” “we,” “us,” or “our”), a corporation with EIN 42-3039300 and a registered address at 78 SW 7th Street, 5th Floor, Miami, FL 33130, collects, uses, shares, and protects information in connection with our platform, websites, applications, and related services (collectively, the “Services”).

1. Information We Collect

1.1 Account & Profile Information: Name, email address, password and authentication credentials, country, and the veterinary or professional credentials you provide to establish eligibility as a contributor.

1.2 Identity & Tax Information: Tax documentation required to process payment, including Form W-9 (U.S. persons) or Form W-8BEN / W-8BEN-E (non-U.S. persons) and the identifying information contained in them.

1.3 Payment Information: The Wise account details (or details for another designated payment provider) you supply to receive compensation. We do not store full banking credentials; payments are processed by the payment provider.

1.4 Submitted Content: The Media and Annotations you upload — photographs and videos of companion animals and the associated clinical labels, findings, and metadata — together with the consent affirmations you provide at submission and provenance and quality signals generated during review.

1.5 Communications: Information you provide when you contact us, request support, or participate in research, surveys, or events.

1.6 Technical & Usage Information: Log data (IP address, browser type, date/time, and interactions), device information, and usage data collected automatically when you access the Services, including through cookies and similar technologies.

1.7 Information From Third Parties: Information we receive from single-sign-on or authentication providers, our payment provider, and service providers that support our operations.

1.8 Over-the-Air Update Information: Our mobile application is built with Capacitor and uses Capgo to deliver over-the-air updates to the app’s content. Each time the app launches or returns to the foreground, it contacts Capgo’s servers at plugin.capgo.app and sends a device identifier along with the application identifier, the installed app and bundle version, the operating-system version, the update-plugin version, and whether the build is a production or emulator build. This device identifier is a random value the app generates on first launch and stores on your device — it is not your advertising ID and is not derived from any hardware or device-wide identifier. It exists so Capgo can distinguish one installation from another in order to deliver the correct update and count whether updates succeeded or failed. We do not send your name, email address, credentials, or Submitted Content to Capgo, and the identifier is not linked to your contributor account.

2. How We Use Information

We use the information we collect to: operate, maintain, and improve the Services; review, score, and quality-check Submitted Content; verify eligibility and process payments and tax documentation; detect, prevent, and investigate fraud and misuse; build, maintain, train, evaluate, and improve our veterinary and pet-health data corpus and artificial-intelligence and machine-learning models; license and sublicense the corpus, datasets, and derived models to our customers and partners; communicate with you; and comply with legal obligations. We may aggregate or de-identify information and use it for any purpose, including research and product development.

3. Submitted Content & the Data Corpus

3.1 Ownership and Licensing: As set out in the Terms, Submitted Content is assigned to (or, as a fallback, licensed to) Ruvv Labs. We may use, reproduce, modify, create derivative works from, distribute, license, sublicense, sell, and otherwise commercialize Submitted Content and any datasets or models derived from it, including by transfer or license to our customers, partners, and prospective customers and partners for any purpose, including AI/ML development.

3.2 No Human PII: Contributors are required to ensure Submitted Content contains no human personally identifiable information (the Zero-PII Mandate). Consent relating to the animal owner is the contributor’s responsibility as set out in the Terms.

3.3 De-Identified & Aggregated Data: We may create and retain de-identified or aggregated data and use and share it for any purpose without further obligation to you.

4. How We Share Information

We share information: with our service providers (e.g., hosting, analytics, payment processing, and over-the-air app updates through Capgo, as described in Section 1.8) that support our operations; with our customers, partners, and prospective customers and partners who license or evaluate the corpus, datasets, or derived models; in connection with a financing, merger, acquisition, reorganization, or sale of assets; to comply with law, respond to legal process, or protect the rights, safety, and property of Ruvv Labs, our users, or others; and with your consent or at your direction. We do not sell contributors’ account or tax information for third-party marketing.

5. International & Cross-Border Transfers

Ruvv Labs is based in the United States, and the Services are operated from the United States. If you access the Services or contribute from outside the United States, you consent to the transfer, storage, and processing of your information in the United States and other countries that may have different data-protection rules than your own. Where applicable data-protection laws (for example, India’s Digital Personal Data Protection Act, 2023, or the EU/UK GDPR) apply, we process information in accordance with those laws, and contributors remain responsible for the lawfulness of any consent obtained in their jurisdiction as set out in the Terms.

6. Data Retention

6.1 Account & Profile Information: Retained while your account is active. When you delete your account we erase it, except for your name, email address and payment details, which form part of the tax and payment records described in Sections 6.2 and 6.3 and are kept for seven years. Legal basis: performance of our contract with you, and compliance with a legal obligation for the part we retain.

6.2 Tax Documentation: Forms W-9, W-8BEN and W-8BEN-E and the identifying information in them are retained for seven (7) years after the end of the tax year in which the last payment to you was made. Legal basis: compliance with a legal obligation — U.S. federal tax record-keeping requirements for payments to contractors, and the equivalent requirements of other jurisdictions in which we report payments. This information is retained even if you close your account, and closing your account does not shorten this period.

6.3 Payment Records: Records of amounts earned, approved, and paid — including invoices, statements, and payout confirmations — are retained for seven (7) years from the date of payment, on the same legal basis as Section 6.2 and for accounting and audit purposes. The payment destination details you supplied (for example, your Wise or PayPal account details) are retained on the same basis, and are kept after you close your account so that compensation you have already earned can still be paid to you.

6.4 Submitted Content: Retained indefinitely, in de-identified form after account closure, as described in Section 6.5. Legal basis: performance of our contract with you and our legitimate interest in building and licensing the corpus, as set out in the Terms.

6.5 Anonymisation Rather Than Deletion: Submitted Content is licensed and sublicensed to our customers and partners, and datasets that have already been delivered cannot be recalled. For that reason we do not delete Media and Annotations when you delete your account — we sever the link to you instead. Deleting your account erases the personal information in your contributor record straight away; the name, email address and payment details that remain are held only for the tax and payment obligations in Sections 6.2 and 6.3, and are erased when those seven-year periods expire. From that point the corpus contains nothing that identifies you as the contributor, and the Media and Annotations remain in de-identified form.

6.6 Support Communications: Retained while needed to resolve your request and to keep a record of what was decided. Legal basis: our legitimate interest in operating a support function.

6.7 De-Identified & Aggregated Data: May be retained indefinitely, as set out in Section 3.3.

7. Security

We use commercially reasonable administrative, technical, and organizational measures — including encryption and access controls — to protect information against unauthorized access, alteration, disclosure, or destruction. No system is completely secure, and you are responsible for safeguarding your account credentials.

8. Your Rights & Choices

8.1 Access and Correction: You may request to access or correct the personal information in your account by contacting us at ops@ruvvlabs.ai. We may verify your identity before acting.

8.2 Deleting Your Account: You can delete your account yourself, from inside the app, at Profile → Delete account. You do not need to contact us and you do not need to give a reason. If you can no longer sign in, you can request deletion from our account-deletion page at ruvvlabs.ai/account-deletion, or by emailing ops@ruvvlabs.ai.

Deleting your account takes effect immediately: you are signed out on every device, you cannot sign in again, and you cannot submit anything further. It is permanent — we cannot reopen a deleted account, and you would need to be invited again as a new contributor.

At the same time we erase the personal information in your contributor record: your phone number, clinic, licence number, professional credentials and veterinary type, the licence document you uploaded, your password, and the advertising identifiers associated with your sign-up. This is immediate and cannot be undone.

We keep three things, and you should know this before you delete. First, your name, email address and payment details, because they form part of the tax and payment records we are legally required to keep for seven years (Sections 6.2 and 6.3) and because without them we could not pay compensation you have already earned — if you are owed money, contact ops@ruvvlabs.ai and we can still send it. Second, the tax documentation itself, for the same seven years. Third, your Submitted Media and Annotations, which are retained as described in Section 6.5. Everything else goes.

Two things survive account deletion, and you should understand both before you delete. First, tax documentation and payment records are retained for seven years, as required by law and as described in Sections 6.2 and 6.3. Second, Media and Annotations you submitted are retained in de-identified form rather than deleted, as described in Section 6.5 — after deletion they are no longer connected to you, but they remain in the corpus and in datasets already licensed to our customers and partners. A full explanation is on our account-deletion page.

8.3 EU/UK Residents: Subject to applicable law, you may have rights to withdraw consent, access, correct, erase, restrict or object to processing, and data portability, and to lodge a complaint with a supervisory authority. Our legal bases for processing are consent, performance of a contract, compliance with a legal obligation (in particular the tax and payment record-keeping described in Sections 6.2 and 6.3), and our legitimate interests. Your right to erasure does not extend to information we are legally required to keep.

8.4 U.S. State Residents: Subject to applicable law, you may have rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, and to be free from discrimination for exercising these rights. Submit requests to ops@ruvvlabs.ai.

9. Children

The Services are intended for veterinary professionals and are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact ops@ruvvlabs.ai and we will delete it.

10. Cookies & Do-Not-Track

We use cookies and similar technologies to operate the Services, remember preferences, and analyze usage. You may manage cookies through your browser settings; some features may not function without them. Because we do not track users across third-party sites for targeted advertising, we do not respond to browser “Do Not Track” signals.

11. Changes to This Policy

We may update this Policy from time to time. We will post the revised Policy and update the effective date, and where changes materially affect you we will make reasonable efforts to notify you. Your continued use of the Services after changes take effect constitutes acceptance.

12. Contact Us

Questions about this Policy or your information may be sent to ops@ruvvlabs.ai, or to Ruvv Labs, Inc., 78 SW 7th Street, 5th Floor, Miami, FL 33130.